Statement of Purpose

This is a Statement of Purpose for The Crouch Oak Family Practice which sets out the following information:

The full name of the service provider and of any registered manager together with their business address
Details of the location at which the services provided for the purposes of the regulated activity carried out
Our aims and objectives in carrying on the regulated activity
The types of services provided for the purpose of carrying on of the regulated activity

The range of service user's needs which those services are intended to meet.

Business Details

The Practice operates one list size and patients can be seen at the following location:-

The Crouch Oak Family Practice45 Station Road

Addlestone Surrey KT15 2BH

The Practice telephone number is: 01932 840123

The Practice website address is: http://www.crouchoak.nhs.uk

Location Details

The Practice is based in a purpose built NHS property services building easily accessible for all our patients. Equipment is readily available to support patients with any specific needs.

The Crouch Oak Family Practice is a General Practice Partnership open to all patients living within our practice boundary within Addlestone and surrounding areas. We work in partnership with our patients and our Patient Participation Group to provide medical care for our patients.

The Crouch Oak Family Practice

We are a General Medical Services (GMS) Practice offering Primary Care Services for the diagnosis and prevention of disease. We help patients to manage their health and prevent illness. Our GPs and clinicians assess, diagnose, treat and manage illness. They carry out screening for some diseases and promote general health and wellbeing. Our GPs and clinicians act as a patient’s advocate, supporting and representing a patient’s best interests to ensure they receive the best and most appropriate health and/or social care.

Our GPs and clinicians also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospital admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed. They also collect and record important information from other healthcare professionals involved in the treatment of our patients.

All staff are competently trained and hold the relevant qualifications for their post. For example relevant medical and nursing qualifications

Training is provided to all staff and this is agreed annually through appraisal. Mandatory training is also provided for specific areas such as Fire Awareness, Information Governance, Safeguarding, Equality, Diversity, Inclusion and Basic Life Support along with many others.

GP Partners

Dr Mary-Jo Sanchez

Dr Mohan Kanagasundaram

Dr N'Jaimeh Asamoah-Owusu

Dr Maria Nyekiova

Dr Steven Bews

CQC Registered Manager: Dr N'Jaimeh Asamoah-Owusu

Practice Manager: Susan Goundry

Our Mission, Culture, Values and Objectives

The doctors, clinicians, nurses and all the staff at Crouch Oak Family Practice endeavour to provide a full family based integrated service to our patients.

Our success is built upon a commitment of quality through a positive team, giving a proactive and flexible approach to provide our patients with a high quality service.

Our Culture

We embrace change for the benefit of safe and effective patient healthcare in an open and transparent manner within a learning environment.

Our Values

We wholly recognise our staff as our greatest asset
To uphold the integrity of the National Health Service and its values
To mutually respect all as individuals regardless of age, race, colour, nationality, ethnic origin, creed, disability, sexual orientation, gender, marital or parental status, political belief or social or economic class, or any other criteria that cannot be shown to be properly justifiable
To be a caring and supportive Practice which ensures fairness and equality of opportunity in all our actions
To maintain and promote a welcoming and positive approach in our attitude and outlook to all
To work as cohesive teams to support each other
To enable all staff to contribute to the life and work of the Practice
To develop our staff for the benefit of the Practice and themselves
To ensure our premises and any equipment remain compliant with national and local guidelines and that our staff will be qualified and trained to carry out their duties as per their job description

Our Objectives

Provide a high standard of medical care to the people of Addlestone and its surrounding area.
Prevent disease by promoting healthy living within the community
Act with integrity and confidentiality at all times
Be professional but friendly and accommodating
Monitor and work towards improving our services
To understand the needs of our patients and place them at the centre of their care
Ensure all patients and staff are treated with dignity respect and honesty
Provide a safe and effective environment
To maintain and motivate an appropriately skilled team
Maintain quality through continuous learning and training
To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.
To encourage our patients to communicate with us by joining our Patient Participation Group (PPG), talking to us, participating in surveys, and feeding back and on the services that we offer
Have a zero tolerance of all forms of abuse.
To provide our patients and staff with an environment which is safe and friendly
To operate on a financially sound basis

Our Services

The GMS services provided by our GPs are defined under the General Medical Services Contract. These services are mainly split into three groups:

Essential
Additional
Enhanced Essential Services

We provide essential services for people who have health conditions from which they are expected to recover, chronic disease management and general management of terminally ill patients. Our core services include:

GP/APP/ANP consultations
Nurse/HCA consultations
Chronic Disease Management – Providing specialised care dealing with

Diabetes
Kidney conditions
Asthma
COPD
Cardiovascular condition
Multiple conditions

Additional Services

Cervical cytology screening
Contraceptive services
Child health surveillance
Maternity services
Certain minor surgery procedures
Vaccinations and immunisations

Enhanced Services

Childhood vaccinations and immunisations
Fitting of contraceptive devices
Minor surgery
Flu Immunisation
Other Services

The Practice also offers services including:

Complex wound management
Microsuction
ECG’s (electrical heart trace)
End of life care
Lung testing (spirometry/FENO)
Medication review
Men’s/women's health
Mental health
Contraceptive advice
Stop smoking support
Travel advice

Non-NHS Services

Our Practice also provides services which are non NHS and are paid for by the patient, which include:

Insurance claims forms
Non NHS vaccinations
Prescription for taking medication abroad
Private sick notes
Sports, pre-employment and HGV medicals
Vaccination certificates