Give feedback (Friends and Family Test)

We'd like to know what you think of The Crouch Oak Family Practice, and the experience you've had using our services.

This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.

There's a different way to make a formal complaint.

Past results from June 2023

We received 191 responses to the Friends and Family Test in June. 116 patients rated their experience as very good. 51 rated their experience as good. 6 rated their experience as neither good nor poor. 6 rated their experience as poor. 11 patient rated their experience as very poor. 1 patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from July 2023

We received 140 responses to the Friends and Family Test in July. 93 patients rated their experience as very good. 32 rated their experience as good. 6 rated their experience as neither good nor poor. 5 rated their experience as poor. 1 patient rated their experience as very poor. 1 patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from August 2023

We received 275 responses to the Friends and Family Test in August. 182 patients rated their experience as very good. 68 rated their experience as good. 10 rated their experience as neither good nor poor. 6 rated their experience as poor. 6 patient rated their experience as very poor. 3 patient responded ‘Don’t know’. Thank you for all the constructive feedback received.