Give feedback (Friends and Family Test)

We'd like to know what you think of The Crouch Oak Family Practice, and the experience you've had using our services.

This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.

Past results from June 2023

We received 191 responses to the Friends and Family Test in June. 116 patients rated their experience as very good. 51 rated their experience as good. 6 rated their experience as neither good nor poor. 6 rated their experience as poor. 11 patient rated their experience as very poor. 1 patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from July 2023

We received 140 responses to the Friends and Family Test in July. 93 patients rated their experience as very good. 32 rated their experience as good. 6 rated their experience as neither good nor poor. 5 rated their experience as poor. 1 patient rated their experience as very poor. 1 patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from August 2023

We received 275 responses to the Friends and Family Test in August. 182 patients rated their experience as very good. 68 rated their experience as good. 10 rated their experience as neither good nor poor. 6 rated their experience as poor. 6 patient rated their experience as very poor. 3 patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from September 2023

We received 314 responses to the Friends and Family Test in September. 211 patients rated their experience as very good. 79 rated their experience as good. 11 rated their experience as neither good nor poor. 8 rated their experience as poor. 5 patient rated their experience as very poor. No patients responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from October 2023

We received 669 responses to the Friends and Family Test in October. 446 patients rated their experience as very good. 175 rated their experience as good. 33 rated their experience as neither good nor poor. 7 rated their experience as poor. 8 patient rated their experience as very poor. No patients responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from November 2023

We received 410 responses to the Friends and Family Test in November. 268 patients rated their experience as very good. 108 rated their experience as good. 18 rated their experience as neither good nor poor. 9 rated their experience as poor. 6 patient rated their experience as very poor. 1 patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from December 2023

We received 331 responses to the Friends and Family Test in December. 242 patients rated their experience as very good. 72 rated their experience as good. 11 rated their experience as neither good nor poor. 5 rated their experience as poor. 1 patient rated their experience as very poor. No patients responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from January 2024

We received 407 responses to the Friends and Family Test in January. 294 patients rated their experience as very good. 84 rated their experience as good. 12 rated their experience as neither good nor poor. 7 rated their experience as poor. 9 patient rated their experience as very poor. One patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from February 2024

We received 346 responses to the Friends and Family Test in February. 237 patients rated their experience as very good. 81 rated their experience as good. 16 rated their experience as neither good nor poor. 6 rated their experience as poor. 6 patient rated their experience as very poor. No patients responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from March 2024

We received 322 responses to the Friends and Family Test in March. 214 patients rated their experience as very good. 90 rated their experience as good. 9 rated their experience as neither good nor poor. 5 rated their experience as poor. 3 patient rated their experience as very poor. One patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from April 2024

We received 249 responses to the Friends and Family Test in April. 170 patients rated their experience as very good. 58 rated their experience as good. 14 rated their experience as neither good nor poor. 2 rated their experience as poor. 3 patient rated their experience as very poor. Two patients responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from May 2024

We received 301 responses to the Friends and Family Test in May. 202 patients rated their experience as very good. 76 rated their experience as good. 10 rated their experience as neither good nor poor. 8 rated their experience as poor. 5 patient rated their experience as very poor. No patients responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from June 2024

We received 360 responses to the Friends and Family Test in June. 278 patients rated their experience as very good. 66 rated their experience as good. 9 rated their experience as neither good nor poor. 6 rated their experience as poor. 1 patient rated their experience as very poor. No patients responded ‘Don’t know’. Thank you for all the constructive feedback received.