Give feedback (Friends and Family Test)

We'd like to know what you think of The Crouch Oak Family Practice, and the experience you've had using our services.

This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.

Past results from October 2024

We received 402 responses to the Friends and Family Test in October. 289 patients rated their experience as very good. 92 rated their experience as good. 12 rated their experience as neither good nor poor. 5 rated their experience as poor. 3 patients rated their experience as very poor. 1 patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from November 2024

We received 441 responses to the Friends and Family Test in November. 303 patients rated their experience as very good. 105 rated their experience as good. 24 rated their experience as neither good nor poor. 5 rated their experience as poor. 3 patients rated their experience as very poor. 1 patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from December 2024

We received 358 responses to the Friends and Family Test in December. 268 patients rated their experience as very good. 69 rated their experience as good. 10 rated their experience as neither good nor poor. 6 rated their experience as poor. 4 patients rated their experience as very poor. 1 patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from January 2025

We received 441 responses to the Friends and Family Test in January. 329 patients rated their experience as very good. 91 rated their experience as good. 12 rated their experience as neither good nor poor. 4 rated their experience as poor. 2 patients rated their experience as very poor. 3 patient responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from February 2025

We received 367 responses to the Friends and Family Test in February. 250 patients rated their experience as very good. 91 rated their experience as good. 8 rated their experience as neither good nor poor. 7 rated their experience as poor. 9 patients rated their experience as very poor. 2 patients responded ‘Don’t know’. Thank you for all the constructive feedback received.

Past results from March 2025

We received 406 responses to the Friends and Family Test in February. 295 patients rated their experience as very good. 86 rated their experience as good. 15 rated their experience as neither good nor poor. 8 rated their experience as poor. 2 patients rated their experience as very poor. 2 patients responded ‘Don’t know’. Thank you for all the constructive feedback.