Your Rights and Responsibilities

Your rights

As a patient of this practice, you can expect to:

• Be seen the same day for conditions you and your doctor agree are urgent
• Have your records treated confidentially, and subject to your wishes to have relatives and friends informed of the progress of your treatment
• Be seen within thirty minutes of any appointment you are offered at the surgery, and failing this to be offered an explanation
• Have your long term medication and treatment reviewed at agreed intervals
• Be informed (through leaflets, notices and our website etc) of the practice’s services and how best to utilise them
• Receive healthcare in safe, comfortable and appropriate surroundings
• Be treated courteously

Your Responsibilities

As a patient of this practice, you are expected to:

• Treat the doctors and practice staff courteously at all times
• Be punctual for your appointment, or if you are unable to attend, to cancel well in advance
• Make more than one appointment whenever more than one person needs to be seen
• Be prepared to make further appointments
• Understand if appointment times are running late – it may be you who needs the extra time on another occasion
• Ask for a home visit only if housebound or if the illness completely prevents you from attending the surgery – children can usually be brought to the surgery safely