Compliments? Comments? Concerns? Complaints?

Do you have any compliments? comments? concerns? complaints?

We want to hear about them ….

We aim to provide patients with the best care that we can.  If you have any compliments, comments, concerns or complaints about our service, we want to hear about it.

We would encourage you to speak to whoever you feel most comfortable with – your doctor, nurse, receptionist or manager. 

If you would prefer to give feedback in writing please send it to:-

Susan Gomersall, Practice Manager, The Crouch Oak Family Practice, 45 Station Road, Addlestone  KT15 2BH

You can also send a message to the Practice via our website www.crouchoak.nhs.uk.

Additional information:

If you do not wish to complain direct to the Practice, then the route in the first instance should be NHS Surrey Heartlands ICB. 

Telephone: 0300 561 12500

Email: syheartlandsicb.complaints@nhs.net

Address: Block C, 1st Floor, Dukes Court, Woking GU21 5BH

If you are not happy with the response from NHS Surrey Heartlands ICB then the next step is to contact the Health Service Ombudsman.  Phso.enquiries@ombudsman.org.uk. 

The helpline number is 0345 015 4033.